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AC6020 My device is not recognized in my OS system. What can I do, for the device being installed correctly?
- Download the latest drivers from our website: Drivers
- Navigate to the tab "Downloads/Drivers" for MacOS.
- The native Windows driver will suffice, there is no additional driver needed for Windows.
- Is the device detected in the Device Manager?
- If possible, try another USB port.
- In case of using Win 7, make sure Service Pack 1 has been installed.
- Update your motherboard chipset drivers.
- Try to connect your device on another computer.
- Install JAVA for MacOS: Java 8 Update_MacOS 10 upto 13.x.x_64.zip