Download the latest driver from our website (Drivers (navigate to the tab "Downloads")) for Mac OS.
- The native Windows driver will suffice, there is no additional driver needed for Windows.
- Is the device detected in device manager?
- If possible, try another USB port.
- In case of using Win 7, make sure Service Pack 1 has been installed.
- Update your motherboard chipset drivers.
- Try to connect your device on another computer.
- Install JAVA for MAC: Java 8 Update_MacOS 10 upto 13.x.x_64.zip